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Customer Documentation Specialist

India, Mahārāshtra, MumbaiCustomer Success & Experience

Job description

About CoinDCX

Trusted by more than 1.3 crore Indians, CoinDCX is one of the largest players in India's crypto ecosystem. Our vision is to create a more open and accessible future and we believe that web 3 will play an important part. We’ve already ventured into Web 3 in 2021 by investing in promising Indian Web 3 startups via CoinDCX Ventures, launching Okto - a Defi app to access thousands of tokens on multiple DEXs across chains. We learn and build something new CoinDCX every time.

The Web 3 space is still new and we’re just getting started!

Inside CoinDCX’s Customer Experience Team

Our Customer Experience team is an awesome group of collaborators, who love to solve first of its kind problems with a lot of autonomy, creativity and fun. They are a bunch of upbeat, enthusiastic, and hardworking individuals giving our investors the best consumer experience. We work closely with the product developers driving strategic growth for the CoinDCX customers.

At CoinDCX you not only will be the skill of the future but also you will get to work and learn from the best while building the future of Web3.

Coin your trust in us as we create magic together!

Who you are (Soft Skills)

  • You’re passionate about everything Crypto and Web3.0

  • You take ownership and have a thirst for excellence with an impact driven and result oriented mindset.

  • You grow while helping others grow with you

  • You thrive on change, have attention to detail and passion for quality

  • You love exploring new ideas to build something useful and are always curious to learn.

The Roles

  • Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.

  • Organize existing documents, identify documentation gaps, and drive new projects, keeping a focus on customer needs.

  • Develop/Manage relationships with functional teams to enhance/develop content that drives user engagement and decreases support tickets and addresses complex problems through content.

  • Build relationships with customer-facing teams (Support, and Success team) and product supervisors, and use their feedback to drive simplicity and usability of documentation

  • Help in enhancing CSAT by driving world class field readiness plan

Job requirements

  • Educational Qualification - Graduation and above.

  • Experience 3-5 years of Technical Writing.

  • Experience documenting IDEs, APIs, SDKs, applications updates, or enterprise-class client/service software along with ability to cross function.

  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.

  • Demonstrated working knowledge of training techniques and best practices for onboarding or adopting new technologies.

  • Good planning, interpersonal, negotiation, and communication (verbal and written) skills.

  • Ability to multi-task with multiple deadlines and/or milestone requirements.

  • Strong attention to detail and commitment to quality, including proofreading, copy editing and maintaining design consistency.

  • Experience in using documentation tools similar to MediaWiki, Confluence,

  • Basic understanding of and interest in the cryptocurrency landscape

What’s in it for you

  • Unlimited Wellness Leaves

  • Personalized Mental Wellness & Caregiving sessions by Experts

  • Recharge and Rejuvenate through team outings

  • DYOB - Design your Own Benefit

  • LinkedIn Learning

India, Mahārāshtra, Mumbai
Customer Success & Experience